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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Scottie & Renee Hendrix

June 19, 2025

5  out of  5
rating by Scottie & Renee Hendrix
"Brooke and Bryan are an amazing team! Brooke was so thorough at explaining the insurance, coverages and benefits of the coverages with ALL the discounts offered. GREAT customer service and relaxing environment, you can’t beat the family feel! Highly recommended, TEAM B has you taken care of!"
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Joe M.

June 15, 2025

5  out of  5
rating by Joe M.
"A great experience with Bryan and Brooke! Their policy for bundled auto and home was well below all other companies. They were also very thorough in explaining the policy. I highly recommend this team!"
We responded:
"Thank you for your fantastic review Joe! We’re thrilled to hear that you had a great experience with Bryan and Brooke. It’s wonderful to know that our bundled auto and home policy not only met your needs but also offered significant savings compared to other companies. We take pride in being thorough in our explanations to ensure you fully understand your policy. Your recommendation means a lot to us, and we look forward to assisting you again in the future!"
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Sue Herron

June 13, 2025

5  out of  5
rating by Sue Herron
"Very friendly, upbeat and helpful. Take the time to explain change and reason change."
We responded:
"Thank you for your wonderful review Sue! We're delighted to hear that you found our team very friendly, upbeat, and helpful. We pride ourselves on taking the time to explain changes and the reasons behind them to ensure our customers feel informed and supported. Your feedback is greatly appreciated, and we look forward to serving you again soon!"
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Denise Puryear

June 12, 2025

5  out of  5
rating by Denise Puryear
"Brooke was exceptionally nice!"
We responded:
"Thank you so much for your kind words Denise! We are thrilled to hear that Brooke provided you with exceptional service during your visit. Our team strives to create a welcoming and friendly atmosphere, and it’s wonderful to know that Brooke's efforts made a positive impact on your experience. We appreciate your feedback and look forward to seeing you again soon!"
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John Foeckler

June 12, 2025

5  out of  5
rating by John Foeckler
"Great service!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kayla Scott

June 10, 2025

5  out of  5
rating by Kayla Scott
"Ms. Wheeler was an absolute delight! She answered all my questions and then some. She helped me save on my auto insurance AND was able to get renters insurance all for an amazing price! Highly Recommend."
We responded:
"Thank you for taking the time to share your wonderful experience Kayla! We are thrilled to hear that Ms. Wheeler was an absolute delight and that she was able to answer all your questions while providing excellent service. It's fantastic that she helped you save on your auto insurance and secured renters insurance at such an amazing price! Your high recommendation means the world to us. If you have any more questions or need further assistance, please feel free to reach out."
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Jaz

June 4, 2025

5  out of  5
rating by Jaz
"Brooke is an excellent customer service representative. She kept communication and did her due diligence to help as much as possible to get my issues resolved. Very much appreciated and very friendly. Thank you!!!!"
We responded:
"Thank you so much for your kind words Jaz! We are thrilled to hear that Brooke provided you with excellent customer service. Our team strives to maintain clear communication and go above and beyond to resolve any issues, and it’s wonderful to know that Brooke’s efforts made a positive impact on your experience. Your appreciation means a lot to us! If you need any further assistance, please don’t hesitate to reach out."
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Brooke Wheeler

June 4, 2025

5  out of  5
rating by Brooke Wheeler
"Fabulous and knowledgeable insurance agents! Saved me a ton of money on my home and auto insurance too!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Seeju Dupre

May 21, 2025

5  out of  5
rating by Seeju Dupre
"The owner was very polite and very patient with me. He listened to my personal stories and share a bit about himself. He asked me questions to give me the best service."
We responded:
"Hello Seeju, Thank you so much for your thoughtful review! I truly appreciate your kind words about my politeness and patience. It was a pleasure to listen to your personal stories and share a bit about myself as well. I believe that asking questions helps me provide the best service tailored to your needs. Your feedback means a lot to me, and I’m looking forward to seeing you again soon! Warm regards, Bryan Carroll "
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Kaylee Huff

May 21, 2025

5  out of  5
rating by Kaylee Huff
"Great customer service!"
We responded:
"Thank you so much Kaylee for your positive feedback! I’m thrilled to hear that you experienced great customer service during your visit. At The Carroll State Farm Agency, we strive to provide exceptional service to all our clients, and your recognition means a lot to us. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again soon!"
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Calii Girl

May 16, 2025

5  out of  5
rating by Calii Girl
"Great experience from start to finish. Very proficient and professional. I was even given options and choices to bundling packages to make my money work for me in the event of an emergency. Great company. Wish I would have been using State Farm. I will definitely recommend this company to my friends and family."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brenda Eubank

May 7, 2025

5  out of  5
rating by Brenda Eubank
"Very helpful and patient with me"
We responded:
"Thank you so much for your kind words, Brenda! We're thrilled to hear that you found our team to be very helpful and patient. Our goal is to provide excellent service and support to all our customers, and it's wonderful to know we met that mark for you. If you need anything else or have further questions, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again!"
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Jean Siwula

April 29, 2025

5  out of  5
rating by Jean Siwula
"Bryan is an excellent agent. He takes the time to explain coverage and help make whatever adjustments are needed to provide the best coverage possible for your situation. We have been customers for many years and will continue due to this wonderful service."
We responded:
"Thank you for your fantastic review Jean! We’re thrilled to hear that Bryan is considered an excellent agent who takes the time to explain coverage and make necessary adjustments for the best protection tailored to your situation. We truly value your loyalty as customers for many years, and we are committed to providing you with wonderful service in the future as well. If you ever need assistance or have questions, please don’t hesitate to reach out. We appreciate your continued support!"
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Luz Villatoro

April 25, 2025

5  out of  5
rating by Luz Villatoro
"Good Service and Happy with the Insurance Coverage provided."
We responded:
"Thank you for your positive feedback Luz! We're glad to hear that you received good service and are happy with the insurance coverage provided. Our team is dedicated to ensuring that our clients find the best options to meet their needs. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!"
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Shelby Harvey

April 22, 2025

5  out of  5
rating by Shelby Harvey
"Excellent service and Insurance"
We responded:
"Thank you for your concise and positive review Shelby! We're delighted to hear that you received excellent service and insurance from our team. Providing top-notch service and ensuring our clients have the best coverage is our priority. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We appreciate your support!"
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Shanes Gaming World

April 3, 2025

4  out of  5
rating by Shanes Gaming World
"Bryan was able to fix my concerns and make me a happy customer."
We responded:
"Thank you for sharing your experience Shane! We’re thrilled to hear that Bryan was able to address your concerns and make you a happy customer. Our goal is to ensure that all our clients feel satisfied and supported. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your feedback and look forward to serving you again!"
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Nyla Speaks

March 26, 2025

5  out of  5
rating by Nyla Speaks
"Bryan Carroll is an amazing agent. Very attentive and helpful!"
We responded:
"Thank you for your kind words Nyla! We're so pleased to hear that Bryan Carroll is an amazing agent who provided you with attentive and helpful service. Our team is dedicated to ensuring that our clients receive the best support possible. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again!"
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Kashif Saleem

March 21, 2025

5  out of  5
rating by Kashif Saleem
"Great people, great service. I highly recommend this place. Thank you Bryan"
We responded:
"Thank you for your wonderful feedback Kashif! We're thrilled to hear that you had a great experience with our team and that you found our service to be outstanding. Your high recommendation means so much to us. We will make sure to pass along your gratitude to Bryan as well! If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We appreciate your support!"
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Heather

March 20, 2025

5  out of  5
rating by Heather
"Xavier was very knowledgeable and efficient! He was able to get our home and auto coverage started right away and saved us a ton of money with better coverage!! I will definitely be referring all my friends and family to this office!"
We responded:
"Thank you for your fantastic review Heather! We're delighted to hear that Xavier was very knowledgeable and efficient in getting your home and auto coverage started right away. It's wonderful to know that he was able to save you a ton of money while providing better coverage. Your willingness to refer your friends and family to our office means a lot to us! If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We truly appreciate your support!"
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James Dickson

March 19, 2025

5  out of  5
rating by James Dickson
"Always professional and works with you to ensure all your insurance needs are met."
We responded:
"Thank you for your kind words James! We’re thrilled to hear that you find our team always professional and dedicated to working with you to meet all your insurance needs. Customer satisfaction is our top priority, and we strive to provide personalized service for every client. If you have any further questions or require assistance, please don’t hesitate to reach out. We appreciate your trust in us!"
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David Gaylord

February 27, 2025

5  out of  5
rating by David Gaylord
"When I got into an accident this agency saved my life with respectable rates that went bad everywhere else. They were by far the cheapest one. I highly recommend this agency"
We responded:
"Thank you for your amazing feedback David! We're so glad to hear that our agency was able to support you during a challenging time after your accident. It's wonderful to know that we provided you with respectable rates when other options fell short, and that you found us to be the cheapest one. Your high recommendation means the world to us, and we are committed to maintaining our excellent service. If you ever need assistance in the future, please don’t hesitate to reach out. We truly appreciate your trust in us!"
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Jeffrey Green

February 24, 2025

4  out of  5
rating by Jeffrey Green
"Helped me transfer insurance to my new vehicle when I had to replace old vehicle. Set up insurance payment on a monthly plan. Call every month to make payment, always friendly and helpful every time I call the office. Have had a call back after office hours by several staff members."
We responded:
"Thank you for sharing your experience with us Jeffrey! We're pleased to hear that we were able to assist you in transferring your insurance to your new vehicle and setting up a monthly payment plan. It's great to know that our team has been friendly and helpful every time you've called the office. We pride ourselves on providing excellent customer service, and it's wonderful to hear that our staff has even reached out to you after office hours. If you need any further assistance or have questions, please don’t hesitate to reach out. We appreciate your trust and look forward to serving you!"
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Michael Jantz

January 29, 2025

5  out of  5
rating by Michael Jantz
"Great experience with a very knowledgeable agent. Everything was explained in great detail and was done for my families benefit."
We responded:
"Thank you for your wonderful feedback Michael! We're so glad to hear that you had a great experience with our knowledgeable agent. It’s fantastic to know that everything was explained in great detail and tailored for your family's benefit. Our goal is to provide the best service possible, and your satisfaction means a lot to us. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your trust in us!"
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Derek Forest

January 24, 2025

5  out of  5
rating by Derek Forest
"Awesome experience. Bryan is very thorough and explains everything in a truthful manner."
We responded:
"Thank you for your fantastic review Derek! We're thrilled to hear that you had an awesome experience with us. It's great to know that Bryan was very thorough and provided you with clear and truthful explanations. We strive to ensure that our customers feel informed and confident in their decisions. If you have any further questions or need assistance, please feel free to reach out. We appreciate your feedback and look forward to serving you again!"
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CC

January 17, 2025

5  out of  5
rating by CC
"Bryan is very informative and takes his time to explain your policy and what your coverage is. I'm very satisfied with his services and staff. I've never had a problem reaching him or his assistant Rose. I use their text line to schedule my appointments. I rest easy knowing my family is protected. Thank you!"
We responded:
"Thank you for your wonderful feedback CC! We're delighted to hear that Bryan is very informative and takes the time to explain your policy and coverage thoroughly. It's great to know that you're very satisfied with his services and our staff. We're also pleased that you've found it easy to reach Bryan and Rose, and that you utilize our text line to schedule appointments. Your peace of mind regarding your family's protection is our top priority. If you ever need assistance or have questions, please don’t hesitate to reach out. Thank you for choosing us!"