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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ashley Jones

October 22, 2025

5  out of  5
rating by Ashley Jones
"Wonderful experience with switching my services. Brooke was warm, friendly, and patient with me. Happy with the cost and saved some money. Highly recommend!"
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Sonja Crockett

October 16, 2025

5  out of  5
rating by Sonja Crockett
"My insurance need was handled by Brooke Wheeler. She saved me 1200 dollars a year!"
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Kunno Prak

October 7, 2025

5  out of  5
rating by Kunno Prak
"Great experience, very friendly and helpful"
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Rick Morton

October 4, 2025

5  out of  5
rating by Rick Morton
"I met with Bryan and Brooke this week and they provided outstanding service. They both took time to answer my questions. They are extremely pleasant and genuine individuals."
We responded:
"Thank you, Rick, for your wonderful review! We’re thrilled that we provided you with outstanding service and took the time to answer all your questions. At the Carroll State Farm Agency, we pride ourselves on being pleasant, genuine, and dedicated to delivering personalized insurance solutions. We appreciate your trust and look forward to continuing to serve you!"
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Ashley Manrique

September 30, 2025

5  out of  5
rating by Ashley Manrique
"Brooke was absolutely wonderful to work with! She was so helpful to my family, taking the time to go over everything in detail and making sure we understood all the information. She explained things very clearly and was extremely informative, which made the whole process so much easier for us. We truly appreciate her kindness and patience!"
We responded:
"Thank you, Ashley, for your kind words! We’re delighted that Brooke was absolutely wonderful to work with and provided your family with clear, detailed, and informative guidance. At the Carroll State Farm Agency, we pride ourselves on delivering patient, personalized service to make the vehicle insurance process as easy and understandable as possible. We truly appreciate your trust and look forward to continuing to serve you!"
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Kyle Dalton

September 30, 2025

5  out of  5
rating by Kyle Dalton
"Brooke was great, she walked me through my coverages for my vehicle and saved me a ton of money monthly!"
We responded:
"Thank you, Kyle, for your fantastic review! We’re so glad Brooke could walk you through your vehicle insurance coverages and help you save a ton of money each month. At the Carroll State Farm Agency, we’re dedicated to providing personalized, affordable insurance solutions that fit your needs. We appreciate your trust and look forward to continuing to serve you!"
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Nicole Morgan

September 30, 2025

5  out of  5
rating by Nicole Morgan
"I want to share how much Brooke Dalton has helped me and my mother. My insurance with Allstate was $150, but Brooke was able to lower my payment to just $50, a savings of over $100! She also informed me that by canceling my Allstate policy, I would receive money back, which I did. My mother was also searching for a more affordable option, especially after her previous insurance canceled her. Brooke was able to step in and secure her a lower rate on her home insurance, which she was incredibly grateful for. At a time when I’ve been struggling financially, Brooke’s guidance came at exactly the right moment. Thanks to her, I can finally start budgeting and saving with confidence. Her service was not only professional but also kind, understanding, and supportive. She truly went above and beyond for both of us, and I’m deeply thankful for everything she’s done"
We responded:
"Thank you, Nicole, so much for sharing your experience! We’re thrilled that Brooke Dalton was able to help both you and your mother find more affordable insurance options. Lowering your vehicle insurance payment from $150 to $50 and securing a refund from your previous policy shows our commitment to saving you money. We’re also glad Brooke could assist your mother with affordable home insurance after her previous coverage was canceled. At the Carroll State Farm Agency, we understand how important it is to provide professional, kind, and supportive service—especially during challenging times. We’re honored to have helped you start budgeting and saving with confidence. Thank you for trusting us with your vehicle and mortgage insurance needs!"
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Aht

September 26, 2025

5  out of  5
rating by Aht
"Brooke is great. Helpful, knowledgeable and nice"
We responded:
"Thank you, Aht, for your wonderful review! We’re happy to hear that Brooke provided you with helpful, knowledgeable, and friendly service. At the Carroll State Farm Agency, we take pride in offering exceptional vehicle insurance solutions tailored to your needs. We appreciate your trust and look forward to continuing to serve you!"
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Kelley Cutler

August 28, 2025

5  out of  5
rating by Kelley Cutler
"Such a personable person! Great information and answered all my questions."
We responded:
"Thank you, Kelley, for your kind words! At the Carroll State Farm Agency, we’re dedicated to delivering friendly, knowledgeable service to help you feel confident in your insurance decisions. We appreciate your trust and look forward to assisting you with all your insurance needs!"
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SAMANTHA Pratt

August 19, 2025

5  out of  5
rating by SAMANTHA Pratt
"My experience was amazing Brooke provided me with excellent information."
We responded:
"Thank you, Samantha, for your five-star review! We’re thrilled that Brooke provided you with excellent information and made your experience with the Carroll State Farm Agency a positive one. We’re committed to delivering knowledgeable, personalized service to meet all your insurance needs. We appreciate your trust and look forward to serving you again!"
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Jordan Shew

August 8, 2025

5  out of  5
rating by Jordan Shew
"Brooke was extremely helpful working with me to get a quote together with everything I needed covered! She was quick to respond and answer any questions I had. Also just had the pleasure of speaking with Bryan who gave a detailed break down of my coverage so I had a better understanding of the policy. He also ensured that the policy fit my current needs! Definitely recommend their agency for someone who needs affordable insurance."
We responded:
"Thank you, Jordan, for your fantastic review! We’re delighted that Brooke provided you with quick, helpful service to put together a comprehensive quote covering everything you needed. I was glad to help by providing a detailed breakdown of your coverage to ensure your policy fits your current needs. At the Carroll State Farm Agency, we pride ourselves on delivering personalized, affordable insurance solutions and exceptional customer support. We truly appreciate your recommendation and look forward to continuing to serve you!"
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Jessica Beahm

August 8, 2025

5  out of  5
rating by Jessica Beahm
"Brooke was very very helpful and she explains everything with ease. Easy to apply. And schedules you whenever you’re able to they make it work for you."
We responded:
"Thank you Jessica for your wonderful feedback! We’re glad to hear that Brooke was very helpful and explained everything with ease. At the Carroll State Farm Agency, we strive to make the insurance process easy to apply for and flexible to fit your schedule. We appreciate your trust and look forward to continuing to provide you with personalized, convenient service!"
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Three Square Investments

August 5, 2025

5  out of  5
rating by Three Square Investments
"We had multiple accounts for 30 years with another insurance company. The Carroll State Farm Agency increased coverages and reduced our cost significantly. Thanks Brooke!"
We responded:
"Thank you Hector so much for your kind words and for trusting the Carroll State Farm Agency with your insurance needs! We’re thrilled to hear that we were able to increase your coverages while significantly reducing your costs. Brooke and the entire team are dedicated to providing personalized service and finding the best solutions for our valued clients. We truly appreciate your loyalty and look forward to serving you for many more years to come!"
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Brittanie McCammon

July 30, 2025

5  out of  5
rating by Brittanie McCammon
"Mr. Carroll was able to help get my home insured just in time to close on my property. I appreciate his efforts and time that he invested to help our family."
We responded:
"Thank you Brittanie for your wonderful review! I’m glad I could assist in getting your home insured just in time for your property closing. At the Carroll State Farm Agency, we understand how important timely insurance coverage is, and we’re committed to investing the time and effort needed to support your family. We truly appreciate your trust and look forward to continuing to serve your insurance needs."
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Tony Montega

July 29, 2025

5  out of  5
rating by Tony Montega
"Fantastic interaction today as well of informative! Pleasurable experience ."
We responded:
"Thank you Tony for your fantastic review! We’re delighted to hear that your interaction with the Carroll State Farm Agency was both informative and pleasurable. Providing exceptional customer service and clear, helpful information is our top priority. We appreciate your feedback and look forward to assisting you with all your insurance needs in the future!"
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Nancy Johnson

July 28, 2025

5  out of  5
rating by Nancy Johnson
"Brooke was awesome. I’m moving into the area and didn’t know where to go and had no recommendations. I found the agency online and Brooke helped me immediately got me everything I needed and actually was able to save me money on my car insurance as well as help me withmy new house."
We responded:
"Thank you Nancy for your wonderful review! We’re thrilled that Brooke was able to provide you with immediate, personalized assistance as you move into the area. At the Carroll State Farm Agency, we strive to help new clients feel confident by offering trusted guidance and comprehensive insurance solutions. It’s great to hear that we could save you money on your car insurance and assist with your new home coverage. We appreciate your trust and look forward to serving all your insurance needs!"
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George basilica

July 18, 2025

5  out of  5
rating by George basilica
"Brooke was absolutely fantastic! She answered all my questions & concerns with ease and provided excellent service!"
We responded:
"Thank you so much George for your kind words! I’m thrilled to hear that Brooke provided you with fantastic service, answering all your questions and concerns with ease. At The Carroll State Farm Agency, we are committed to delivering excellent, personalized customer service to ensure you feel confident and well-informed. We appreciate your feedback and look forward to continuing to serve your insurance needs!"
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Meghan Stuwart

July 11, 2025

5  out of  5
rating by Meghan Stuwart
"Very helpful and worked with me while I was away dealing with my daughter having surgery and expenses were tight! Great company for insurance very friendly and treat you like family!"
We responded:
"Thank you for your heartfelt review. I’m glad to hear that we could be helpful and supportive during such a challenging time while you were away caring for your daughter. At The Carroll State Farm Agency, we understand that life can bring unexpected expenses, and we strive to work with our clients to find the best insurance solutions that fit their needs. We pride ourselves on being a friendly, family-oriented company that treats every client like part of our own family. Please don’t hesitate to reach out if you need anything else—we’re here for you!"
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Jayden “Jade” Worthington

July 10, 2025

5  out of  5
rating by Jayden “Jade” Worthington
"Very satisfied! Our home + auto bundle was the best rate around. Brooke has done exceptionally well taking care of our needs. I highly recommend!"
We responded:
"Thank you Jade for your fantastic review! I’m thrilled to hear that you are very satisfied with your home and auto bundle and that we were able to provide the best rate around. Brooke and our team are dedicated to taking exceptional care of your insurance needs, and your recommendation means a great deal to us. If you ever have questions or need assistance, please don’t hesitate to contact us. We look forward to continuing to serve you! "
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Scottie & Renee Hendrix

June 19, 2025

5  out of  5
rating by Scottie & Renee Hendrix
"Brooke and Bryan are an amazing team! Brooke was so thorough at explaining the insurance, coverages and benefits of the coverages with ALL the discounts offered. GREAT customer service and relaxing environment, you can’t beat the family feel! Highly recommended, TEAM B has you taken care of!"
We responded:
"Thank you so much Scottie and Renee for your wonderful review! I’m glad to hear that Brooke and I could provide you with thorough explanations of your insurance coverages, benefits, and all the discounts available. At The Carroll State Farm Agency, we take pride in delivering great customer service in a relaxing, family-oriented environment. Your recommendation means a lot to us, and we’re honored that you feel well taken care of by TEAM B. If you ever need anything, please don’t hesitate to reach out!"
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Joe M.

June 15, 2025

5  out of  5
rating by Joe M.
"A great experience with Bryan and Brooke! Their policy for bundled auto and home was well below all other companies. They were also very thorough in explaining the policy. I highly recommend this team!"
We responded:
"Thank you for your fantastic review Joe! We’re thrilled to hear that you had a great experience with Bryan and Brooke. It’s wonderful to know that our bundled auto and home policy not only met your needs but also offered significant savings compared to other companies. We take pride in being thorough in our explanations to ensure you fully understand your policy. Your recommendation means a lot to us, and we look forward to assisting you again in the future!"
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Sue Herron

June 13, 2025

5  out of  5
rating by Sue Herron
"Very friendly, upbeat and helpful. Take the time to explain change and reason change."
We responded:
"Thank you for your wonderful review Sue! We're delighted to hear that you found our team very friendly, upbeat, and helpful. We pride ourselves on taking the time to explain changes and the reasons behind them to ensure our customers feel informed and supported. Your feedback is greatly appreciated, and we look forward to serving you again soon!"
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Denise Puryear

June 12, 2025

5  out of  5
rating by Denise Puryear
"Brooke was exceptionally nice!"
We responded:
"Thank you so much for your kind words Denise! We are thrilled to hear that Brooke provided you with exceptional service during your visit. Our team strives to create a welcoming and friendly atmosphere, and it’s wonderful to know that Brooke's efforts made a positive impact on your experience. We appreciate your feedback and look forward to seeing you again soon!"
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John Foeckler

June 12, 2025

5  out of  5
rating by John Foeckler
"Great service!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kayla Scott

June 10, 2025

5  out of  5
rating by Kayla Scott
"Ms. Wheeler was an absolute delight! She answered all my questions and then some. She helped me save on my auto insurance AND was able to get renters insurance all for an amazing price! Highly Recommend."
We responded:
"Thank you for taking the time to share your wonderful experience Kayla! We are thrilled to hear that Ms. Wheeler was an absolute delight and that she was able to answer all your questions while providing excellent service. It's fantastic that she helped you save on your auto insurance and secured renters insurance at such an amazing price! Your high recommendation means the world to us. If you have any more questions or need further assistance, please feel free to reach out."