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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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MYFE. Designs

July 12, 2024

5  out of  5 rating by MYFE. Designs
"Brian was great. Super helpful."
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Connor Grimes

July 5, 2024

5  out of  5 rating by Connor Grimes
"They have been great work I’m 19 years old and he’s been helping tought me a lot and I have life insurance and car insurance and I’m covered I definitely recommend STATE FARM"
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Steven Rayford

May 23, 2024

1  out of  5 rating by Steven Rayford
"Abysmal service. I would give it no stars if I could. Like a good neighbor, please. If this is your neighbor, you are in a world of hurt. We filed a claim on March 6th and there was no communication until May. I called and emailed several times, no response. When they did finally call, i they did not even looked at the photos and information that we sent. The agent was rude unabashedly rude. Even after that, they did not an agent. They denied the claim based on photos. Seepage is what they said. Then proceeded to say its your fault regardless if water was leaking or not, makes no difference. This is not a good friend, neighbor, citizen. This is not a good person by any stretch of the imagination. If you are considering purchasing them, don't. You will end up paying more yearly than the cost of what it is to fix. Shop around! Don't be fooled with the slick ads of Chris Paul, Arnold Schwarzenegger, Jewell Lloyd. I hope they remove their brand from such a horrible company."
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Julie Brummett Slayton

December 11, 2023

5  out of  5 rating by Julie Brummett Slayton
"Was great solved some problems I was missing."
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Karla Aguilar

September 6, 2023

5  out of  5 rating by Karla Aguilar
"Great service from Bryan, we had to switch our car, home insurance and get a life insurance. Bryan took his time to explain everything. I recommend his service 100%!!!"
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Debi Linck

September 6, 2023

3  out of  5 rating by Debi Linck
"Never returned my call, i needed a quote"
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Troy Vogt

June 2, 2023

5  out of  5 rating by Troy Vogt
"Outstanding service!!"
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Trenton Stinson

May 17, 2023

5  out of  5 rating by Trenton Stinson
"Bryan was very thorough, knowledgeable and professional! Great service and support!!"
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Dashaun Dorsey

May 5, 2023

5  out of  5 rating by Dashaun Dorsey
"Mr. Bryan Carroll is the best agent in the area! He provides a high-level of expertise to help you find the right solutions for your family needs while also providing exceptional customer service. I could not ask for a better agent to partner with. I highly recommend his services!"
Profile photo of Mackenzie1018 Mackenzie1018

March 31, 2023

5  out of  5 rating by Mackenzie1018
"Renee was absolutely amazing. Great at communicating and making sure I understood everything at every step. Best customer support I have ever received. And a great rate!"
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Nadria Williams

March 30, 2023

5  out of  5 rating by Nadria Williams
"I’m just switching to State Farm and I will say I am impressed. From the low rates to the helpfulness of Renee and making me feel like apart of the family already. I really appreciate when a company gives their best and make you feel like you’re the only customer they have. Thank you 😊"
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James Henley

March 10, 2023

5  out of  5 rating by James Henley
"Great coverage for small businesses at great rates!"
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Rose Marie Seay

March 9, 2023

5  out of  5 rating by Rose Marie Seay
"This is a very personable, professional State Farm Insurance Agency. The Auto, Home and Life Insurance is Number one with this Company & Agency! Bryan is a Super Agent and Renee is Awesome! The customer service is second to none!"
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Sarah S

February 28, 2023

5  out of  5 rating by Sarah S
"Worked with Renee to set up a car insurance plan, and she was absolutely amazing. She explained all the different types of coverage, made great suggestions on how I can adjust my policy, answered all my questions, and was very patient throughout the whole process!"
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Christa Rommelmeyer

February 24, 2023

5  out of  5 rating by Christa Rommelmeyer
"On Tuesday, February 21, 2023, my mother and I met with our State Farm agent Bryan Carroll at the Fredericksburg Harrison Rd office to receive help with our insurance policies. We were first greeted by Bryan’s associate and fellow agent Renee, who was very warm and who very courteously received us. Bryan then met and sat down with us. He very graciously took the time to listen to our questions and concerns. He carefully analyzed and explained the features of our current insurance policies. He made excellent suggestions to help optimize and customize our individual policies to meet all of our current needs and circumstances within price ranges that we could afford. Bryan was very personable, professional, and knowledgeable about insurance policies and coverage, tax requirements, and the technical know-how to set up online auto-pay and text notifications. Bryan exhibited exemplary customer service and people relational skills. He was very enthusiastic, empathetic, an excellent communicator, very educated, and able to converse with us on many subjects. When all of our business was completed, we walked away very satisfied with the guidance and help that Bryan gave us but also confident that we were in good hands! Bryan’s charismatic character and dedicated work ethic greatly impressed us!"
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Katrelle McCarthy

February 2, 2023

5  out of  5 rating by Katrelle McCarthy
"Great insurance agency welcome me in with open arms I highly recommend there quotes can’t be matched"
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Cody Daugherty

January 20, 2023

5  out of  5 rating by Cody Daugherty
"Very nice folks, thorough and saved me a good bit of money"
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Tim Berry

December 28, 2022

5  out of  5 rating by Tim Berry
"Was a wonderful experience and would recommend State Farm to everyone"
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Holly Breivik

December 21, 2022

5  out of  5 rating by Holly Breivik
"Renee was super helpful, friendly and professional."
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Jerry Schmidt

December 21, 2022

5  out of  5 rating by Jerry Schmidt
"25+ year customer and another great experience with State Farm. Thank you to Bryan and his team for helping consolidate / update plans and transition from my previous agent in another part of the Virginia. His office is super convenient."
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Bart Balderson

December 20, 2022

5  out of  5 rating by Bart Balderson
"Renee did a great job of answering all of my questions. Have been with Bryan Carroll's office for quite a few years now. Always satisfied!"
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Gloria Graham

December 7, 2022

5  out of  5 rating by Gloria Graham
"Working with Bryan's office was a pleasure. He was very professional and answered all my insurance questions. Renee was a great start to learning about the State Farm experience. Would recommend them to my friends and family."
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Vanessa Garnett

December 7, 2022

5  out of  5 rating by Vanessa Garnett
"Renee was extremely personable and absolutely wonderful. I was definitely frustrated at first and she helped me fix all my issues and ended the phone call happy. I truly appreciate her and her help."
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Donna Mills

November 16, 2022

5  out of  5 rating by Donna Mills
"I would like to thank Bryan and his team Renee for all the help and patience with the assistance they gave to me and my daughter they are truly a blessed team"
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Keli Bonilla

November 3, 2022

5  out of  5 rating by Keli Bonilla
"Very helpful with his service Espically for young teenagers like me!"