Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jordan Shew

Jordan Shew

August 8, 2025

5  out of  5
rating by Jordan Shew
"Brooke was extremely helpful working with me to get a quote together with everything I needed covered! She was quick to respond and answer any questions I had. Also just had the pleasure of speaking with Bryan who gave a detailed break down of my coverage so I had a better understanding of the policy. He also ensured that the policy fit my current needs! Definitely recommend their agency for someone who needs affordable insurance."
We responded:
"Thank you, Jordan, for your fantastic review! We’re delighted that Brooke provided you with quick, helpful service to put together a comprehensive quote covering everything you needed. I was glad to help by providing a detailed breakdown of your coverage to ensure your policy fits your current needs. At the Carroll State Farm Agency, we pride ourselves on delivering personalized, affordable insurance solutions and exceptional customer support. We truly appreciate your recommendation and look forward to continuing to serve you!"
Profile photo of Jessica Beahm

Jessica Beahm

August 8, 2025

5  out of  5
rating by Jessica Beahm
"Brooke was very very helpful and she explains everything with ease. Easy to apply. And schedules you whenever you’re able to they make it work for you."
We responded:
"Thank you Jessica for your wonderful feedback! We’re glad to hear that Brooke was very helpful and explained everything with ease. At the Carroll State Farm Agency, we strive to make the insurance process easy to apply for and flexible to fit your schedule. We appreciate your trust and look forward to continuing to provide you with personalized, convenient service!"
Profile photo of Three Square Investments

Three Square Investments

August 5, 2025

5  out of  5
rating by Three Square Investments
"We had multiple accounts for 30 years with another insurance company. The Carroll State Farm Agency increased coverages and reduced our cost significantly. Thanks Brooke!"
We responded:
"Thank you Hector so much for your kind words and for trusting the Carroll State Farm Agency with your insurance needs! We’re thrilled to hear that we were able to increase your coverages while significantly reducing your costs. Brooke and the entire team are dedicated to providing personalized service and finding the best solutions for our valued clients. We truly appreciate your loyalty and look forward to serving you for many more years to come!"
Profile photo of Brittanie McCammon

Brittanie McCammon

July 30, 2025

5  out of  5
rating by Brittanie McCammon
"Mr. Carroll was able to help get my home insured just in time to close on my property. I appreciate his efforts and time that he invested to help our family."
We responded:
"Thank you Brittanie for your wonderful review! I’m glad I could assist in getting your home insured just in time for your property closing. At the Carroll State Farm Agency, we understand how important timely insurance coverage is, and we’re committed to investing the time and effort needed to support your family. We truly appreciate your trust and look forward to continuing to serve your insurance needs."
Profile photo of Tony Montega

Tony Montega

July 29, 2025

5  out of  5
rating by Tony Montega
"Fantastic interaction today as well of informative! Pleasurable experience ."
We responded:
"Thank you Tony for your fantastic review! We’re delighted to hear that your interaction with the Carroll State Farm Agency was both informative and pleasurable. Providing exceptional customer service and clear, helpful information is our top priority. We appreciate your feedback and look forward to assisting you with all your insurance needs in the future!"
Profile photo of Nancy Johnson

Nancy Johnson

July 28, 2025

5  out of  5
rating by Nancy Johnson
"Brooke was awesome. I’m moving into the area and didn’t know where to go and had no recommendations. I found the agency online and Brooke helped me immediately got me everything I needed and actually was able to save me money on my car insurance as well as help me withmy new house."
We responded:
"Thank you Nancy for your wonderful review! We’re thrilled that Brooke was able to provide you with immediate, personalized assistance as you move into the area. At the Carroll State Farm Agency, we strive to help new clients feel confident by offering trusted guidance and comprehensive insurance solutions. It’s great to hear that we could save you money on your car insurance and assist with your new home coverage. We appreciate your trust and look forward to serving all your insurance needs!"
Profile photo of George basilica

George basilica

July 18, 2025

5  out of  5
rating by George basilica
"Brooke was absolutely fantastic! She answered all my questions & concerns with ease and provided excellent service!"
We responded:
"Thank you so much George for your kind words! I’m thrilled to hear that Brooke provided you with fantastic service, answering all your questions and concerns with ease. At The Carroll State Farm Agency, we are committed to delivering excellent, personalized customer service to ensure you feel confident and well-informed. We appreciate your feedback and look forward to continuing to serve your insurance needs!"
Profile photo of Meghan Stuwart

Meghan Stuwart

July 11, 2025

5  out of  5
rating by Meghan Stuwart
"Very helpful and worked with me while I was away dealing with my daughter having surgery and expenses were tight! Great company for insurance very friendly and treat you like family!"
We responded:
"Thank you for your heartfelt review. I’m glad to hear that we could be helpful and supportive during such a challenging time while you were away caring for your daughter. At The Carroll State Farm Agency, we understand that life can bring unexpected expenses, and we strive to work with our clients to find the best insurance solutions that fit their needs. We pride ourselves on being a friendly, family-oriented company that treats every client like part of our own family. Please don’t hesitate to reach out if you need anything else—we’re here for you!"
Profile photo of Jayden “Jade” Worthington

Jayden “Jade” Worthington

July 10, 2025

5  out of  5
rating by Jayden “Jade” Worthington
"Very satisfied! Our home + auto bundle was the best rate around. Brooke has done exceptionally well taking care of our needs. I highly recommend!"
We responded:
"Thank you Jade for your fantastic review! I’m thrilled to hear that you are very satisfied with your home and auto bundle and that we were able to provide the best rate around. Brooke and our team are dedicated to taking exceptional care of your insurance needs, and your recommendation means a great deal to us. If you ever have questions or need assistance, please don’t hesitate to contact us. We look forward to continuing to serve you! "
Profile photo of Scottie & Renee Hendrix

Scottie & Renee Hendrix

June 19, 2025

5  out of  5
rating by Scottie & Renee Hendrix
"Brooke and Bryan are an amazing team! Brooke was so thorough at explaining the insurance, coverages and benefits of the coverages with ALL the discounts offered. GREAT customer service and relaxing environment, you can’t beat the family feel! Highly recommended, TEAM B has you taken care of!"
We responded:
"Thank you so much Scottie and Renee for your wonderful review! I’m glad to hear that Brooke and I could provide you with thorough explanations of your insurance coverages, benefits, and all the discounts available. At The Carroll State Farm Agency, we take pride in delivering great customer service in a relaxing, family-oriented environment. Your recommendation means a lot to us, and we’re honored that you feel well taken care of by TEAM B. If you ever need anything, please don’t hesitate to reach out!"
Profile photo of Joe M.

Joe M.

June 15, 2025

5  out of  5
rating by Joe M.
"A great experience with Bryan and Brooke! Their policy for bundled auto and home was well below all other companies. They were also very thorough in explaining the policy. I highly recommend this team!"
We responded:
"Thank you for your fantastic review Joe! We’re thrilled to hear that you had a great experience with Bryan and Brooke. It’s wonderful to know that our bundled auto and home policy not only met your needs but also offered significant savings compared to other companies. We take pride in being thorough in our explanations to ensure you fully understand your policy. Your recommendation means a lot to us, and we look forward to assisting you again in the future!"
Profile photo of Sue Herron

Sue Herron

June 13, 2025

5  out of  5
rating by Sue Herron
"Very friendly, upbeat and helpful. Take the time to explain change and reason change."
We responded:
"Thank you for your wonderful review Sue! We're delighted to hear that you found our team very friendly, upbeat, and helpful. We pride ourselves on taking the time to explain changes and the reasons behind them to ensure our customers feel informed and supported. Your feedback is greatly appreciated, and we look forward to serving you again soon!"
Profile photo of Denise Puryear

Denise Puryear

June 12, 2025

5  out of  5
rating by Denise Puryear
"Brooke was exceptionally nice!"
We responded:
"Thank you so much for your kind words Denise! We are thrilled to hear that Brooke provided you with exceptional service during your visit. Our team strives to create a welcoming and friendly atmosphere, and it’s wonderful to know that Brooke's efforts made a positive impact on your experience. We appreciate your feedback and look forward to seeing you again soon!"
Profile photo of John Foeckler

John Foeckler

June 12, 2025

5  out of  5
rating by John Foeckler
"Great service!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Kayla Scott

Kayla Scott

June 10, 2025

5  out of  5
rating by Kayla Scott
"Ms. Wheeler was an absolute delight! She answered all my questions and then some. She helped me save on my auto insurance AND was able to get renters insurance all for an amazing price! Highly Recommend."
We responded:
"Thank you for taking the time to share your wonderful experience Kayla! We are thrilled to hear that Ms. Wheeler was an absolute delight and that she was able to answer all your questions while providing excellent service. It's fantastic that she helped you save on your auto insurance and secured renters insurance at such an amazing price! Your high recommendation means the world to us. If you have any more questions or need further assistance, please feel free to reach out."
Profile photo of Jaz

Jaz

June 4, 2025

5  out of  5
rating by Jaz
"Brooke is an excellent customer service representative. She kept communication and did her due diligence to help as much as possible to get my issues resolved. Very much appreciated and very friendly. Thank you!!!!"
We responded:
"Thank you so much for your kind words Jaz! We are thrilled to hear that Brooke provided you with excellent customer service. Our team strives to maintain clear communication and go above and beyond to resolve any issues, and it’s wonderful to know that Brooke’s efforts made a positive impact on your experience. Your appreciation means a lot to us! If you need any further assistance, please don’t hesitate to reach out."
Profile photo of Brooke Wheeler

Brooke Wheeler

June 4, 2025

5  out of  5
rating by Brooke Wheeler
"Fabulous and knowledgeable insurance agents! Saved me a ton of money on my home and auto insurance too!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Seeju Dupre

Seeju Dupre

May 21, 2025

5  out of  5
rating by Seeju Dupre
"The owner was very polite and very patient with me. He listened to my personal stories and share a bit about himself. He asked me questions to give me the best service."
We responded:
"Hello Seeju, Thank you so much for your thoughtful review! I truly appreciate your kind words about my politeness and patience. It was a pleasure to listen to your personal stories and share a bit about myself as well. I believe that asking questions helps me provide the best service tailored to your needs. Your feedback means a lot to me, and I’m looking forward to seeing you again soon! Warm regards, Bryan Carroll "
Profile photo of Kaylee Huff

Kaylee Huff

May 21, 2025

5  out of  5
rating by Kaylee Huff
"Great customer service!"
We responded:
"Thank you so much Kaylee for your positive feedback! I’m thrilled to hear that you experienced great customer service during your visit. At The Carroll State Farm Agency, we strive to provide exceptional service to all our clients, and your recognition means a lot to us. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again soon!"
Profile photo of Calii Girl

Calii Girl

May 16, 2025

5  out of  5
rating by Calii Girl
"Great experience from start to finish. Very proficient and professional. I was even given options and choices to bundling packages to make my money work for me in the event of an emergency. Great company. Wish I would have been using State Farm. I will definitely recommend this company to my friends and family."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Brenda Eubank

Brenda Eubank

May 7, 2025

5  out of  5
rating by Brenda Eubank
"Very helpful and patient with me"
We responded:
"Thank you so much for your kind words, Brenda! We're thrilled to hear that you found our team to be very helpful and patient. Our goal is to provide excellent service and support to all our customers, and it's wonderful to know we met that mark for you. If you need anything else or have further questions, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again!"
Profile photo of Jean Siwula

Jean Siwula

April 29, 2025

5  out of  5
rating by Jean Siwula
"Bryan is an excellent agent. He takes the time to explain coverage and help make whatever adjustments are needed to provide the best coverage possible for your situation. We have been customers for many years and will continue due to this wonderful service."
We responded:
"Thank you for your fantastic review Jean! We’re thrilled to hear that Bryan is considered an excellent agent who takes the time to explain coverage and make necessary adjustments for the best protection tailored to your situation. We truly value your loyalty as customers for many years, and we are committed to providing you with wonderful service in the future as well. If you ever need assistance or have questions, please don’t hesitate to reach out. We appreciate your continued support!"
Profile photo of Luz Villatoro

Luz Villatoro

April 25, 2025

5  out of  5
rating by Luz Villatoro
"Good Service and Happy with the Insurance Coverage provided."
We responded:
"Thank you for your positive feedback Luz! We're glad to hear that you received good service and are happy with the insurance coverage provided. Our team is dedicated to ensuring that our clients find the best options to meet their needs. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!"
Profile photo of Shelby Harvey

Shelby Harvey

April 22, 2025

5  out of  5
rating by Shelby Harvey
"Excellent service and Insurance"
We responded:
"Thank you for your concise and positive review Shelby! We're delighted to hear that you received excellent service and insurance from our team. Providing top-notch service and ensuring our clients have the best coverage is our priority. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. We appreciate your support!"
Profile photo of Shanes Gaming World

Shanes Gaming World

April 3, 2025

4  out of  5
rating by Shanes Gaming World
"Bryan was able to fix my concerns and make me a happy customer."
We responded:
"Thank you for sharing your experience Shane! We’re thrilled to hear that Bryan was able to address your concerns and make you a happy customer. Our goal is to ensure that all our clients feel satisfied and supported. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your feedback and look forward to serving you again!"